At Sichuan Xinchen Dahai Trading Co., Ltd., we want you to be satisfied with your purchase. If you have a problem with your order, please contact us so we can help.
1. Return Eligibility
- Window: You may request a return within 30 days of delivery.
- Condition: For change-of-mind returns, items must be unused, in their original packaging, and in the same condition as received.
- Proof: Please provide your order number or other proof of purchase.
- Instructions: Contact us before returning an item so we can provide the appropriate return address and instructions.
The unused-condition and original-packaging requirements apply to change-of-mind returns. They do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
Non-Returnable Items
The following exclusions apply to change-of-mind returns:
- Items clearly marked as “Final Sale” before purchase.
- Products that have been used, damaged, or altered by the customer.
- Items returned without their original packaging.
These exclusions do not limit any rights you may have under applicable law, including rights concerning damaged, defective, or incorrect items.
2. Return Process
To request a return, email service@meprano.com with your order number and reason for the request. If the item arrived damaged, defective, or incorrect, please include a description of the issue and photographs where available.
We will review your request and explain the next steps. If a return is approved, we will provide return instructions and the appropriate return address. Please wait for these instructions before sending an item back.
Shipping Costs
- For change-of-mind returns, customers are responsible for return shipping costs.
- If an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs for a confirmed issue or arrange another appropriate solution. Please contact us before arranging shipping.
- We recommend using a trackable shipping service and keeping your shipping receipt.
3. Refunds & Processing Time
After receiving and inspecting your returned item, we will notify you whether your refund has been approved. If a refund is declined, we will explain the reason.
- Processing: Approved refunds are issued within 3 business days of approval.
- Payment Method: Refunds are issued to your original payment method.
- Bank Timeline: After we issue the refund, your bank or payment provider may take an additional 3–8 business days to post the credit.
For successfully canceled orders, we process a full refund within 3 business days of confirming the cancellation. We do not charge a cancellation fee.
Late or Missing Refunds
If your refund has not appeared within 8 business days after we confirm it has been issued:
- Check your bank account or credit card statement.
- Contact your bank or payment provider to ask about processing times.
- If you still need help, email service@meprano.com with your order number.
4. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible, preferably within 7 days of delivery, if your item arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs where available.
We will review the issue and arrange an appropriate solution, which may include a replacement, return, or refund.
The requested 7-day reporting period helps us investigate promptly. It does not remove any rights you may have under applicable law. The 30-day change-of-mind return window also does not limit those rights.
Contact Information
- Operated by: Sichuan Xinchen Dahai Trading Co., Ltd.
- Business License Entity: Sichuan Xinchen Dahai Trading Co., Ltd.
- Registered Address: Room B209-1684, Building 2, Innovation Center, Science and Technology City New District, Mianyang, Sichuan, China (Cluster Registration)
- Email: service@meprano.com
- Phone: +1 803-602-1639